Refund policy

Privacy Policy

This Privacy Policy describes how Heartzi (a brand operated by Shubhaarti Enterprises) (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via payment providers)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding your orders and support queries

  • Screen orders for potential risk or fraud

  • Improve and optimize our website and customer experience

  • Send promotional messages and offers (only if you opt in)

3. Sharing Your Information

We may share your personal information with trusted third parties, such as:

  • Shopify (to power our online store)

  • Payment gateways (for secure transactions)

  • Shipping and logistics partners (for delivery of orders)

We do not sell, rent, or trade your personal information.

4. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences.

You can disable cookies through your browser settings.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes and enforce our policies

6. Your Rights

You may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

To exercise these rights, please contact us using the details below.

7. Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For more information about our privacy practices or if you have any questions, please contact us at:

📧 support@heartzi.com

Heartzi ❤️
A brand by Shubhaarti Enterprises